Talkdesk is a cloud-based contact centre and artificial intelligence software provider. Talkdesk helps growing businesses improve customer interactions, while simultaneously reducing costs. With Talkdesk, companies can have a call center up and running in minutes and have access to call center functionality including IVR, skills-based routing, call conferencing, comprehensive reporting, all in an intuitive web based interface. Talkdesk integrates with CRM systems to deliver real time customer information agents need to improve customer interactions.
Talkdesk was founded in Lisbon, Portugal in 2011 by Cristina Fonseca and Tiago Paiva.
While Talkdesk sells to a broad range of industries, it has targeted the financial services & insurance, retail & e-commerce, healthcare & lifesciences, travel & hospitality and public sector industries with its contact center as a service (CCaaS) solution. It has integrations to Salesforce, Zendesk, Slack, Microsoft Teams, ServiceNow, Microsoft Dynamics CRM and numerous other systems. In November 2020 it announced it would be using BICS to provide cloud numbers and SIP Trunking to support its customers.
By 2019, the company had grown to almost 1,000 employees, and was headquartered in San Francisco, California. By 2021 Talkdesk had grown to 2,000 employees. It has funded its growth substantially by multiple investment rounds, and since it is privately held does not release revenue figures. It claimed 1,800 customers by 2020, including IBM, Acxiom, Hunter Douglas, and Trivago.
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