Robots are moving into the hospitality industry. Two robots, Jeno and Jena, have started their positions at two hotels in Singapore. Jeno can be found at the lobby of Hotel Jen Orchardgateway, while Jena will be taking care of guests at Hotel Jen Tanglin Singapore.
While other hotels, most noticeably in Japan, have installed functioning robots, this is the first time a major international hotel has done so in Asia. It is also the first hotel under the Shangri-La group to do so.
Jeno and Jena, both Relay robots just under 1 metre tall, can be found at the lobby, each “dressed” in tuxedo uniforms echoing Hotel Jen’s brand colours, turquoise and pink. Their main duty is to deliver the hotel guests’ orders to their doorsteps, whether it’s an extra towel or in-room service. Delivery time is kept short, at within 15 minutes of the time the order is placed, and each can carry up to 4.5 kg.
They also use Wi-Fi to take unmanned lift rides and make phone calls to the guests’ rooms upon arrival to notify them of their delivery. All the front desk team needs to do is to punch in the number of the hotel room, and off Jeno or Jena will go.
“The new ‘colleagues’ will be great team players in getting important things done well and delivered in Jen’s distinctive style,” says Cetin Sekercioglu, executive vice-president of Shangri-La Hotels and Resorts. “Known to curate playful experiences, Hotel Jen, through the Relay robots, yet again proves that it can surprise and delight urban adventure seekers.”
According to scmp.